Last Updated: September 30, 2026
At Snoopy Stars, we want you and your pets to be happy with every purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return, we’re here to help.
1. Return Eligibility
You may request a return within 7 days of receiving your order if:
- The product arrived damaged or defective.
- You received the wrong product, size, color, or quantity.
- The product is unused and in its original condition and packaging.
- The product does not match the description provided on our website.
To be eligible for a return, products must generally be unused, clean, and in their original packaging, with all tags and accessories included.
2. Pet & Hygiene Products
For health, safety, and hygiene reasons, certain pet products may not be eligible for return once opened or used.
This may include:
- Pet food and treats
- Grooming and hygiene products
- Bedding or products that have been used
- Personalized or customized products
- Other products that cannot be safely resold after use
If you are unsure whether your item qualifies, please contact us before sending it back.
3. Damaged or Incorrect Orders
Please inspect your order when it arrives. If your product is damaged, defective, or incorrect, contact Snoopy Stars within 48 hours of delivery and provide:
- Your order number
- A description of the issue
- Clear photos or videos of the product and packaging
We may offer a replacement, exchange, store credit, or refund depending on the circumstances.
4. Non-Returnable Items
The following items are generally not eligible for return:
- Used pet products
- Opened food, treats, or consumable products
- Personalized or customized products
- Products damaged through misuse or improper handling
- Items returned after the applicable return period
5. Refunds
Once we receive and inspect an eligible returned product, we will notify you about the status of your refund.
If approved, your refund will be processed using the applicable payment method or another method agreed upon with you.
Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.
6. Exchanges
If you received a defective, damaged, or incorrect product, we may provide a replacement where the product is available.
If the requested replacement is unavailable, we may offer a refund or store credit.
7. Return Shipping
If the return is due to an error on our part, such as receiving a damaged, defective, or incorrect item, Snoopy Stars may cover the applicable return shipping costs.
For returns due to a change of mind, incorrect selection, or other customer preference, return shipping may be the customer’s responsibility.
8. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders that have already been processed, shipped, or delivered may not be eligible for cancellation and may instead be subject to our return policy.
9. How to Request a Return or Refund
To request a return or refund, please contact us with:
Order Number:
Customer Name:
Product:
Reason for Return:
Photos/Videos (if applicable):
Our support team will review your request and provide instructions for the next steps.
10. Important Notice
Snoopy Stars reserves the right to review each return or refund request individually and may refuse requests that do not meet the conditions of this policy.
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.
Thank you for choosing Snoopy Stars and for trusting us with your pets’ needs! 🐾